Do you want to find out which are the most reliable energy providers in Queensland in 2018? Since your AC can be significantly energy-hungry during some months, working with a good company makes a big difference. Therefore, we’ve put together the best features that popular energy providers pride themselves with.

 Which energy providers are on top of Queenslanders list?

It’s said that the difference between “ordinary” and “extraordinary” is that little EXTRA. Same with the energy providers. When running your AC to its full potential, whether it’s for cooling or heating, knowing how much energy it really uses and how it affects the power bill is a life saver. That is why choosing a reliable Queensland company can make a difference in your savings account.

Based on Canstar Blue annual reviews, 6 energy providers ranked highest in the top of customers choice. The top considered factors like value for money, bill and cost clarity, tools & advice, environmental sustainability and customer service.

most satisfied customers energy providers

Source: Canstar Blue Most Satisfied Customers Energy Providers 2017/Research based on 1,500 Queenslanders interviewed


Now here are the highlights of how these companies have managed to deliver their little EXTRA to their customers.


1. Alinta Energy

Owned by a Hong Kong-based company, Alinta Energy claims to be the only ‘true’ national electricity and natural gas provider. Headquartered in Sydney and operating in five Australian states, it has also become the “most recent best addition” to Queensland.

Alinta Energy arrived in SE Queensland in August 2017, in a joint-venture with the state Government-owned CS Energy. It has made a big impression ever since, offering some of the cheapest electricity rates in Brisbane area and attracting hundreds of thousands of customers.

Points of difference 

  • The only 5-star overall satisfaction company, exceeding expectations in categories like value for money, customer service, bill and cost clarity and focus on environmental sustainability.
  • Queensland’s Home Saver Plus – a variable rate plan with a 28% pay on time discount
  • No lock-in contract or exit fees
  • 24 month benefit period
  • 24/7 online account access with MyAccount

Alinta Energy could be a good choice for customers who aren’t too engaged with their electricity retailer. Its simple offers, competitive value and long benefit periods mean you probably won’t need to deal with your energy company all that often.

2. Click Energy

click energyClaiming to be a 100% Australian-based online electricity retailer, Click Energy has been quite a “player” in the recent years. Acquired by a strong phone and internet provider, the company’s mission is to make electricity as simple as possible. Therefore, it doesn’t lock customers into contracts and offers generous discounts off your entire bill rather than just usage charge.

Points of difference

  • 2nd most appreciated energy provider, receiving a 4-star overall satisfaction; awarded areas were value for money, customer service, bill and cost clarity and focus on environmental sustainability.
  • Click Agate plan – a 15% non-expirable pay on time discount off usage and supply
  • No lock-in contracts


Click Energy plans cater to more than 150,000 Australians and have the potential to offer great value. Having a wide range of offers to choose from, you should carefully compare them before deciding on the right one. Otherwise, you might find yourself paying a lot more for energy than you have to.

3. Red Energy

red energyLaunched in South-East Queensland in early 2017, Red Energy has already been included in the customer’s favourite energy providers lists.  Owned by renewable energy generation company Snowy Hydro, Red Energy has gained popularity with its two best market offers.

Points of difference

  • Another 4-star overall satisfaction energy provider, awarded for customer service and bill & cost clarity
  • Easy Saver – a variable rate plan with a 10% discount
  • Qantas Red Saver and Qantas Red Plus – offering Red Energy customers the chance to earn Qantas bonus points

Taking into account the modest discounts, the company’s focus seems to be on competitive prices rather than unreal discounts. That is why it received a well-deserved 4-star reward by the customers that found their power bills to be transparent.


While the energy providers mentioned above have earned a place in the front line, there are a few others worthy of your attention.


Until next time, stay tuned to find out the next “finalists” based on the Queensland’s energy providers customers choice.

Your friend and AC expert,

John Ricca

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